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Benefits Counseling Specialist (Part-time)

Employment Opportunities

Employment Opportunities

Texoma Council of Governments is accepting applications for Benefits Counseling Specialist in our Aging Services Department (Area Agency on Aging of Texoma). This is a part-time position, 20 hours per week.

The Benefits Counseling Specialist provides comprehensive assessment, planning, counseling, assistance, and advocacy to people who are age 60 and older and others who are Medicare eligible, regarding benefit entitlements and legal rights. Some knowledge in the areas of Medicare, Medicaid, Social Security, Supplemental Security Income (SSI), and disability is a plus. The Benefits Counselor will provide assistance in Medicare Open Enrollment, maintaining insurance and benefits, as well as, working with clients on appeals processes. This position will also provide Program Outreach to agencies and area residents on local, state, and federal levels.

The essential duties of this position include, but are not limited to, the following performance measures:

  1. Interpret federal, state, and local regulations and implement management policies and operating practices as they relate to specific program assignments;
  2. Interview applicants to gather information and determine eligibility or appropriateness of available services;
  3. Assessing each client for eligible benefits making application as appropriate;
  4. Establish and maintain a working relationship with service providers;
  5. Provide program awareness through community outreach;
  6. Maintain records and data essential to the operation of the program in accordance with acceptable standards;
  7. Handle complaints, arbitrate disputes, and resolve grievances with clients and service providers;
  8. Attend initial and ongoing training, meetings, and conferences related to program goals;
  9. Appeals processes for Medicare, Medicaid, and SSI; food stamps and debtor’s rights;
  10. Knowledgeable about sources of assistance in other agencies and organizations;
  11. Coordination with other agencies and organizations (local, state, and federal);
  12. Provide information and counseling regarding the above issues to people who are older or who have disabilities;
  13. Provide assistance to people who are older in applying for and maintaining insurance and entitlement benefits;
  14. Develop and implement outreach methods relating to benefits counseling;
  15. Refer cases requiring administrative appeal or legal intervention to appropriate sources;
  16. Maintain confidential case reports;
  17. Working knowledge of computers and basic to intermediate skills in Microsoft Office (Word, Excel, Outlook); able to operate office machines such as fax, scanner, printer, copier and telephone.

Other Important Duties and Responsibilities: Perform other duties and responsibilities as required or assigned.

Bachelor’s degree in business, public administration, social sciences, psychology, sociology, social work, or a related field to the applicable program, plus at least one-year relevant experience is preferred. An equivalent combination of experience and training that provides the required knowledge, skills, and abilities for the position may be considered in lieu of a degree.

Appropriate driver’s license or available alternate means of transportation.
Certification as Benefits Counselor I or pursuit of within the first year.