Part-Time Care Coordination Specialist

Part-time Community Health Worker
June 7, 2022
Managing Local Ombudsman
June 15, 2022

Part-Time Care Coordination Specialist

PROGRAM DESCRIPTION

The Care Coordination Program is an ongoing process that includes assessing the needs of an older individual and effectively planning, arranging, coordinating and following up on services. These services most appropriately meet the identified needs as mutually defined by older individuals, the access and assistance staff, and where appropriate, a family member(s) or other caregiver(s).

SUMMARY OF POSITION

The Care Coordination Specialist’s goal is assessing and processing needs and arranging appropriate services, comprehensive assessment, planning, and coordination of the delivery of services to eligible individuals.

ORGANIZATIONAL RELATIONSHIPS

  1. Reports to: Department Director
  2. Directs: May direct interns an/or volunteers
  3. Other: Collaborate with COG staff; federal, state and local agencies; and the general public

ESSENTIAL DUTIES

The essential duties of this position include but are not limited to the following performance measures:

  1. Provide comprehensive caregiver and case management services to clients including screening for eligibility, monitoring and re-evaluation; advocacy and referrals
  2. Manages personal caseload of Home Delivered Meal clients
  3. Provide program awareness through community outreach
  4. Provide an intervention to older individuals based upon the principles of Evidence-Based Intervention (EBI) programming and identified program within AAA
  5. Evaluate client status and update files as appropriate, maintaining State database
  6. Establish and maintain a working relationship with service providers
  7. Maintain records and data essential to the operation of the program in accordance with acceptable standards
  8. Participate in short and long range strategic planning
  9. Handle complaints, arbitrate disputes and resolve grievances with clients and service providers;
  10. Attend training, meetings, conferences related to program goals
  11. Provide all required documentation in a timely manner, which may include client follow-up, outcome evaluation, client contact sheets, and evaluations

Other Important Duties and Responsibilities: Perform other duties and responsibilities as required or assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Texas local government structure and intergovernmental relations.  Must be able to maintain complete and accurate records; must demonstrate organizational and time management skills; must demonstrate effective client interview techniques; must be able to understand, apply and communicate rules, regulations and guidelines by state and federal agencies relating to program; establish and maintain effective working relationships with representatives of local, state and federal agencies, local businesses, service providers, and the general public; demonstrate proficiency in both written and oral communication; exhibit excellent computer skills including Word and Excel in a Microsoft Windows environment; analyze and interpret data.

EXPERIENCE AND TRAINING

At least one year relevant experience in social sciences, psychology, sociology, social work or a related field to the applicable program.

CERTIFICATES AND LICENSES REQUIRED

Appropriate driver’s license with reliable transportation. Certification as Coach in approved Area Agency on Aging Evidence-Based Intervention programs or pursuit of within first year of employment.